Navigating the Customer Experience
by Yanique Grant, Customer Experience Strategist, Entrepreneur
Business
83
/100
Topic Relevance
87
Audio Quality
74
Consistency
100
Vitality
100
Content Structure
77
Clipability
67
PodSignal measures quality independent of audience size — analyzing the content itself, not popularity.
About
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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